Privacy Policy

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Privacy Policy

1. Who We Are

We are Complete Painting & Decorator, a sole trader business providing professional painting and decorating services to homeowners and businesses in Bolton and the surrounding areas.

Our website is: www.completepaintinganddecorator.co.uk

For any data protection questions or requests, please contact:

📧 quotes@completepaintinganddecorator.co.uk

We may collect and store the following information from you when you contact us or use our services:

• Full name
• Phone number
• Email address
• Job and/or billing address
• Before and after photos of completed work (where applicable)

We do not collect sensitive personal data such as health or financial records.

3. How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries and provide quotes
• To schedule and carry out work
• To issue invoices and receive payment
• To maintain basic business records
• To comply with legal and tax requirements
• To display before/after examples of work (without personal identifiers, unless agreed)

We only use your data where it is lawful, necessary, and relevant to our services.

4. Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contract: To provide services you have requested
• Legitimate interest: For efficient communication, record keeping, and operations
• Legal obligation: To meet requirements under tax and accounting laws

5. How Your Data Is Stored

We store data securely using password-protected email, mobile, and business software. Basic financial records are maintained for accounting purposes. We do not maintain detailed client files unless necessary for business or tax reasons.

Photographs of completed work may be retained as part of our professional portfolio. If you do not wish your property to be used this way, just let us know.

6. Payments and Invoicing

We accept payment by bank transfer, card, or payment link.

All payment processing is handled securely via third-party banking or card services. We do not store card details.

Invoices and business income are recorded using secure accounting software.

7. Data Sharing

We do not sell or trade your personal data. Your information may be shared only where necessary with:

• Our accountant (for bookkeeping and tax purposes)
• Payment or invoicing services we use to operate the business
• HMRC or other authorities if legally required

All third parties are required to handle your data securely.

8. How Long We Keep Your Data

We retain basic customer information and financial records for up to 6 years, in line with legal and tax obligations. After this, data is deleted or securely archived.

Photographs of completed work may be stored indefinitely unless you request removal.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the data we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your data (where legally possible)
• Object to how your data is used
• File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To make any requests, email quotes@completepaintinganddecorator.co.uk

10. Cookies and Website Use

Our website may use standard cookies to enhance functionality and measure basic site traffic. We do not use tracking cookies or third-party advertising tools.

You can disable cookies in your browser settings at any time.

11. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on this website or on request.